Mar 8, 2026
Step inside the heart of Bourbon Street with Sonesta International Hotels’ Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic #neworleans charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America.
🔹 Highlights:
Growing up with...
Mar 7, 2026
Big show tonight as we kick off the weekend happy hour celebration. We're joined by our friend Paula Carreirao live from Brazil and Glenn, Craig and Doctor Producer Suzanne torture her with an update on the Round of 32 for our Hotel Pet Peeves Face off.
vote now: https://www.surveymonkey.com/r/R26KPKV
Mar 6, 2026
Wyndham doesn’t treat Latin America like one market. Growth concentrates in specific places, and execution decides who wins.
For #NoVacancyNews, I talked with Gustavo Viescas (President, Latin America, Wyndham Hotels & Resorts) at Wyndham Grand Rio Mar in Puerto Rico about where Wyndham sees momentum across Latin...
Mar 5, 2026
AAHOA heads to Philadelphia for #AAHOACON26, and this year’s theme stays dead simple: protect and advance profitability.
Suzanne Bagnera, PhD, CHA, CED co-hosts #NOVacancyNews with me, and we talk with Laura Lee Blake (President & CEO, AAHOA) about what she wants owners focused on right now—and why this...
Mar 4, 2026
Chapter 2 of this 6-part CoralTree Customer Journey series gets into the part a lot of companies talk about and then struggle to execute: team empowerment.
Customer journey work sounds soft until you tie it to labor, service consistency, guest loyalty, and revenue. This chapter gets into the people side that makes the...