Jan 28, 2020
CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty...
Jan 25, 2020
First up, Matthew Humphreys, GM at Hyatt Regency San Francisco. He shares his story about an innovative way he created more sellable space in the property. Get inspired!
Then, we speak to a panoply of ESA folks including Jim Alderman, EVP and CDO, Amy Hollis, Director of Design, Extended Stay America, Paul Fraser, VP,...
Jan 18, 2020
First up, Jay Wiendl, he’s the GM at Sonesta Resort Hilton Head Island discusses what it takes to run the resort and connect with customers.
Then, Phil Cordell, Global Head of New Brand Development at Hilton, reveals everything you need to know about Tempo by Hilton, a new brand focused on the modern...
Jan 14, 2020
Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel’s challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying...
Jan 13, 2020
Addiction in hospitality is 2x national average! We’re discussing this issue, what you can do about it, helping those around you and sharing news about the third annual Shatterproof Hospitality Heroes Reception at ALIS on January 28 from 6:15-7:30 p.m. that’s honoring Woodworth.
The reception honors Woodworth an...