Nov 19, 2019
In today’s show we discuss the importance of group business and how it relates to a hotel’s healthy bottom line. Topics include how to win group business in all economic times by avoiding commoditizing the group experience for better pricing power, reinventing the sales experience, avoiding cookie cutter...
Oct 22, 2019
5G is coming, and it'll empower an IoT (Internet of Things) revolution. What does that mean for your hotel? With the adoption of IoT--think Apple Watch, Smart TVs, Amazon's Alexa, etc., 5G could become table stakes for your hotel as guest demands mirror the same experience they have at work and home. A huge...
Oct 16, 2019
After 10 years of good times the industry is facing decreasing margins and supply growth outpacing demand. How do you compete in times of increased uncertainty? Listen to my conversation with IDeaS Chief Evangelist Klaus Kohlmayr about the state of the industry and what action hoteliers need to take to...
Oct 8, 2019
What is conversational ecommerce? Our guest explains that it’s the intersection between messaging apps and shopping, empowering brands to interact directly with consumers. How does this impact the guest journey? The guest experience during their stay? Your hotel revenue? Only one way to find out…listen in...
Sep 10, 2019
Savvy hoteliers are taking control of their hotel’s reputation with guest feedback technology, but it’s their embrace of Customer Experience 2.0—dealing with issues, real-time, and putting that data in motion, that is making a huge difference. Why is this different than historical hotel surveys? It’s easier than...