Mar 28, 2020
What if your independent property could generate a 27% increase in ancillary revenue? Learn about the process, the people, the technology to do just that, as Glenn and Estella visit with one of HSMAI’s Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization for 2019.
Guests: Linda Gulrajani,...
Feb 26, 2020
Hilton makes 50,000,000 rate updates with the help of a revenue management system (RMS) every single year. Conversely, an 1,800-room branded hotel in New York City, up and until recently, had employed a team of 11 people to manage revenue via spread sheets. RMS or not, your hotel is making revenue decisions every day....
Feb 12, 2020
Mews, apaleo, Siteminder and Impala are all trying to be like
Salesforce, will it work in hospitality? The former CEO of
StayNTouch blew up LinkedIn with this question--at last count, with
43 comments and 53 reactions. So, we'd thought we'd bring this
'hot' topic to the show. Listen in!
Guest: Jos Schaap, former CEO of...
Jan 28, 2020
CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty...
Jan 14, 2020
Is the lack of interdisciplinary knowledge between Revenue Managers and Digital Marketers contributing to a hotel’s challenge of connecting with the guest? Do uncorrelated metrics drive a wedge between the departments? Can hotels articulate the problems they are trying to solve with technology, before buying...