No Vacancy with Glenn Haussman
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Now displaying: July, 2017

No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. A fun, fast paced genre bending program peeling back the travel business veneer.
Perfect for road warriors, leisure travelers and industry insiders, we look behind the scenes of the travel business by sharing stories, experiences, and with interviews featuring the industry’s biggest names.


Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant and editor at large with Hotel Management (HotelManagement.net).


Follow Glenn on Twitter @TravelingGlenn or visit www.rouse.media.

Subscribe today on iTunes No Vacancy with Glenn Haussman

Subscribe on Google Play HERE.

Support the show on Patreon HERE

Jul 28, 2017

Hey, you got your museum in my hotel. Well, YOU got your hotel in my museum. That sums up the 21c Museum Hotels concept that’s finding success in tier 2 cities such as Louisville, Nashville and Oklahoma City. Glenn talks with Craig Greenberg, the company’s president about this very interesting hotel brand. 21c founders Laura Lee Brown and Steve Wilson love contemporary art, by creating brand mixing hospitality and art. This is a fascinating look into an emerging hotel brand.

 

But first, Glenn speaks with Bruce Ford, SVP Business Development of Lodging Econometrics. They talk about the just released 2Q new construction pipeline report. Then they talk about the future of immersive hospitality focusing on the freshly announced Star Wars hotel coming to Walt Disney World. They also discuss the emergence of a 48-hour guest cancellation policy, which started with Marriott and then spread to Hilton. Is it good for owners or customers? Listen now and find out.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jul 21, 2017

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power, when they dished on social media myths last spring. Hear that show here. Now he is back to talk about which hotels landed in the number one spot on the company’s highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target customer intimately. We examine which brands are doing this right, and how they’re winning. If you want to cheat, find the list here.

But first, Glenn speaks with Thomas Engel, President, T.R. Engel. They talk about airbnb and their desire to appeal to business travelers and travel managers, the Global Business Travel Association (GBTA) conference, the massive rise of soft brands and their true value to owners, how more available brands means more hotel development, and how hotel investors can get some of that ‘key money.’

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Jul 14, 2017

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused.

But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category.

Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jul 7, 2017

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling’s strategies. In this episode, we explore how Best Western Hotels & Resorts’ SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (watch a video about it here) , Harley Davidson, Minor League Baseball, and also how the company is ensuring its Best Western Rewards loyalty club is staying ahead of the trends. Guess what? People love points!

But first, Glenn and producer Jeff Polly dish on the most expensive hotel stays in the world. Plus, Glenn shares a story of his experience handling PR for Four Seasons NY’s penthouse suites back when they debuted.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Jul 1, 2017

Happy Birthday America!

Glenn kicks off the show out at The End. That’s Montauk, Long Island to all you non NYers. He’s at the amazing Montauk Yacht Club talking with the hotel’s parent company IGY Marinas. He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones in land based hotels.

The Glenn speaks with Sam Kimball, Chief Marketing Officer of the iconic Circle Line. They talk about the company’s amazing history, new vessels, New York City tourism and much more.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Montauk Yacht Club @MontaukYacht

Find Circle Line

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

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