Mar 18, 2019
The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with brand.com reservations, hotels continue to struggle with loyalty, rewards, and personalization. Glenn, Estella, and our guest, Robert Cole, break it all down.
Guest: Robert Cole, RockCheetah, Founder and...
Mar 5, 2019
What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit down to chat with Andy Owen Jones of BD4 Travel about this and more.
Mar 2, 2019
Glenn speaks with Greg O'Stean, Chief Development Officer, Interstate Hotels & Resorts about the company’s strategy to transform into a global operation.
First, Glenn thinks about New Orleans and No Vacancy’s contest where you an win a free trip to New Orleans Jazz and Heritage Fest 2019. Joining are Jason Cronen...
Feb 27, 2019
Spring is coming, and in this special report No Vacancy takes a look at why outdoor furniture is critical to guest experience. Plus, the debut of the Cape Soleil outdoor commercial furniture line.
Feb 20, 2019
Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss reducing costs to increase profits as the ability to raise rates slows. We look at payroll and productivity issues, OTA costs, customer acquisition costs and recognizing if you've inadvertently let your expenses soar.
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