Jan 8, 2019
Max Starkov, former President & CEO, HEBS Digital, now Founder & Director, breaks down with our co-hosts the need for hoteliers to first resolve 'the big picture' of customer engagement, acquisition and retention and its underlying technology solutions like CMS, CRS, CRM, RMS, ORM, etc., before falling for 'shiny...
Nov 28, 2018
Marco Benvenuti, co-founder of Duetto, joins Glenn for an in depth discussion about the radical disruption technology is creating within the hotel business, specifically around making meaningful connections with customers regarding pricing and the increasing reality that personalization is everything!
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Nov 19, 2018
Chris Blaine, VP, Global Sales & Customer Success at Sojern shares the secrets you need to ensure your hotel has a very merry holiday season with show host Estella Hale, Chief Evangelist at SHR and No Vacancy's Glenn Haussman.
Oct 15, 2018
In this episode, we go live to NYC to speak with Michael Zayas, Corporate Director of Digital Marketing and ECommerce for Real Hospitality Group, to discuss the current realities of guest booking, and the importance of clearly communicating your hotel brand to attract and convert more users.
Aug 27, 2018
In this episode, we sit down with Sanjay Wahi, VP of Product Management at Sojern, to explore how you can drive direct demand by meeting your guests where they are physically and mentally within the social ecosystems of Facebook, Google, and beyond.