Jul 15, 2016
This week Glenn has lots to say about F&B. He’s joined by show regular Bruce Ford, SVP at Lodging Econometrics. They discuss a customer service issue Glenn had at a hibachi restaurant with this family and wants to know your opinion. Then the guys focus on the day’s topic, eating well while traveling and on the road. How do you make sure your well fed on the road, and in airports, and on airplanes?
Then Glenn speaks with Mike Whalen, founder, president and CEO of Heart of America Group. He started this company by taking over an underperforming restaurant and turned it into a major restaurant and hotel ownership group. Learn from Mike how hoteliers can sharpen their edge by focusing on how the food side of the business is managed.
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Produced by Jeff Polly: http://www.endpointmultimedia.com/