Jul 20, 2026
Bonnie Campagnuolo, Global Brand Head at Embassy Suites by Hilton, sat down with Glenn on the rooftop of the Asheville property to explain how the brand is winning in the all-suites category — and why developers keep choosing it.
The brand's "kit of parts" approach gives developers real flexibility. Build 150 keys in...
Jul 18, 2026
James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig Sullivan had his beer. Glenn was doing whatever Glenn does. This is how you open a conversation about parking.
They're from Ocra, which turns empty hotel parking lots into cash. We got there eventually. First we had to sort out Chicago...
Jul 16, 2026
Liza Amlani, The Chief Merchant, spent 20 years as a merchant at Ralph Lauren. She now studies what retail can teach hospitality.
The parallels are closer than you think.
Both industries live and die by customer experience. Both rely on frontline workers whose voices too often get ignored. Both are trying to figure...
Jul 14, 2026
Julie Kee, Director of Sales and Marketing at the Belize Collection, just revealed why her hotels are winning.
It's not what you'd expect.
The Belize Collection owns real estate. Spans jungle to reef to private island. Partners with local communities in ways that feel authentic because they are. And that's become...
Jul 13, 2026
Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear.
🔑 Tap your phone to your room. It opens. That's it. No app. No Bluetooth. No waiting. Apple Wallet, Google Wallet, Apple Watch — NFC technology that actually works.
📱 The old digital keys had 2% adoption...