Sep 29, 2019
This past week we had The Lodging Conference in Phoenix AZ and Glenn up his analysis on the event from all perspectives. Then we learn about the new Atwell Suites brand by IHG in an interview with VP Jenn Gribble. They’re making a play for what they call the long stay of four to six nights.
Then Glenn speaks with...
Sep 25, 2019
Glenn and Estella are joined by Cliff Galitz from Google Travel to break down Google’s efforts to simplify the guest’s travel planning process and how to secure your hotel strong leads by leveraging Google My Business and all the cool intelligence and automation wrapped up in Google Hotel Ads.
Guest: Cliff Galitz,...
Sep 22, 2019
According to the execs at Selina, the brand is not just a hostel, it’s a place to connect with others. It’s also a place for creating community and coworking. Essentially, it’s the future of hospitality, a trends Glenn has been squawking about for years. He talks to Ravi Govada, Head of Global Market Research at...
Sep 14, 2019
We attended the Legislative Action Summit this week and caught up with AAHOA Chair Jagruti Panwala, Congressional Representative Ed Case, Best Western Hotels & Resorts’ COO Ron Pohl.
But first, Glenn and his special cohost Anthony Melchiorri discuss the major issues affecting the hotel business in this unique...
Sep 10, 2019
Savvy hoteliers are taking control of their hotel’s reputation with guest feedback technology, but it’s their embrace of Customer Experience 2.0—dealing with issues, real-time, and putting that data in motion, that is making a huge difference. Why is this different than historical hotel surveys? It’s easier than...