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No Vacancy Live and No Vacancy News

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No Vacancy Live is the travel industry’s most exciting podcast. A fun, fast paced genre bending program peeling back the travel business veneer. 


Perfect for road warriors, leisure travelers and industry insiders, we look behind the scenes of the travel business by sharing stories, experiences, and with interviews featuring the industry’s biggest names.

The show is hosted by Glenn Haussman, a well know travel industry personality, renowned industry speaker, writer, consultant; and Anthony Melchiorri who had a successful 10 year run hosting Hotel Impossible on the Travel  Channel. 


Follow Glenn on Instagram and Twitter @TravelingGlenn.

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  1. All Episodes
  2. 947: What's an Owner's Rep Anyways?

947: What's an Owner's Rep Anyways?

May 13, 2025

Jake Zwaagstra, CEO of TriCelta Development joins the show to explore the critical role of the Owner’s Representative in aligning teams, communicating vision, and ensuring decisions are rooted in both strategy and stakeholder understanding. We dive into how customer insights and industry trends can shape project outcomes through effective use of surveys, focus groups, and market analysis. Plus, we unpack the value of model rooms as a decision-making tool that brings concepts to life, aligns expectations, and helps prevent costly missteps down the line. Whether you’re developing a new property or repositioning an existing one, this episode is all about making smarter, more informed choices from day one.