Aug 31, 2026
A beachfront resort in peak season puts plenty of pressure on a hotel team. The GM of the Holiday Inn Resort Fort Walton Beach found a way to keep hers.
Sandy Beebe-Osipov joins me on No Vacancy and tells me she went more than a year without hiring a housekeeper because not a single team member quit. That’s a...
Aug 29, 2026
Putting my wife on Friday Night Audit seemed like a good idea.
It was not.
Helene Stein joins Craig Sullivan, Dr. Producer Suzanne Bagnera and me, and very quickly discovers the real purpose of the show: publicly correcting me while drinking.
She gets into my travel habits, my complete lack of home-repair skills and...
Aug 27, 2026
A coffee shop knows your name, loyalty status, order and how you paid — then calls out, “Whoever ordered the Americano.”
That pretty much sums up where service goes wrong.
Bart Berkey, keynote speaker, author of Most People Don’t and former Ritz-Carlton sales leader, joins Dr. Producer Suzanne Bagnera and me on...
Aug 26, 2026
Some of Australia’s strongest extended-stay demand sits in places most travelers would never think about.
Damien Gallace, Managing Director and Co-Founder of Extended Stay Australasia, joins me on No Vacancy with a very different way to look at the #HotelDevelopment map. His team follows demand from steel, mining,...
Aug 25, 2026
Westgate Las Vegas is betting on something Vegas can’t manufacture: history.
Dawn Rawle, SVP of Marketing, Advertising and Guest Experience, joins me on No Vacancy from the very stage where Elvis performed, standing on the original planking he walked across decades ago. Westgate doesn’t treat that #LasVegas history...