Jul 30, 2026
Every hotel brand makes a promise on a slide deck somewhere. There's a real gap between what a hotel brand promises and what actually happens at the front desk. I got brand strategist Philipp Mirow, CEO of Meridian Thinking, on the show with Dr. Producer Suzanne to figure out exactly where that promise falls apart.
Jul 29, 2026
Picture 100% occupancy on your busiest weekend of the year — then picture running out of towels. Rooms sit unsellable, guests grow furious, and the hotel writes refunds and credits just to get through the night. Bart Begley built Integrity Laundry Services so no hotel has to live through that scenario, and I went to...
Jul 28, 2026
The hotel business apparently didn’t get the memo that everything is supposed to be terrible.
Consumers feel squeezed. Credit-card debt keeps climbing. Business travel remains soft. Hotel construction faces the same cost and financing challenges we’ve discussed for years.
Yet hotels keep performing, people keep...
Jul 28, 2026
Jamie Caraher was recently recognized as one of Utah's CEOs of the Year. She runs Lodging Dynamics. Owners trust her with their #hotels. And she told me, on camera, that the moment she got the call, her first thought was: do I even deserve this?
If you've ever sat in a leadership role and quietly waited for someone to...
Jul 27, 2026
Hotels keep sending me golf deals. I don't play golf. I've never played golf. Dana Cariss, SVP of Revenue Strategy at CoralTree Hospitality, showed me exactly how close the industry now stands to fixing that problem.
Disconnected systems used to trap hotel data in silos that couldn't talk to each other — point of sale...