May 31, 2026
One frustrating thing about hospitality: guests want to research rooms visually, but most hotel websites don’t include video. When hotels force guests to imagine a room, they simply move on.
So I talked with Jason Craparo, CEO of hovr, and Ethan Wiseman, VP of Product Management at aven hospitality, about what hotels...
May 30, 2026
We’re back in the Hotel Pet Peeves bracket… but first, we nearly lose the plot over Glenn’s “Haussman Resort Pool Club Smokehouse & Dispensary Brewery” (still a working title).
Friday Night Audit brings Craig Sullivan, Dr. Producer Suzanne
Bagnera, and our guest Elyse Poland (“Bucket Hat”) back for...
May 29, 2026
During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide, and we got into loyalty—because it doesn’t work the same way in vacation ownership as it does in hotels.
We talk about what actually keeps owners coming back: the booking journey,...
May 28, 2026
Our friend Bruce Ford, SVP at Lodging Econometrics, joined me right after Lodging Econometrics released its Global Hotel Pipeline report—and it comes with a few surprises and some “pay attention to this” moments for owners, operators, brands, and suppliers.
We walk through what the report shows across new...
May 27, 2026
Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and guests feel the difference.
I talked with Charlie Green at Skytouch Technology about what the AI handles now and what the roadmap adds next.
🤖 AI answers front...