Jul 13, 2026
Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear.
🔑 Tap your phone to your room. It opens. That's it. No app. No Bluetooth. No waiting. Apple Wallet, Google Wallet, Apple Watch — NFC technology that actually works.
📱 The old digital keys had 2% adoption...
Jul 11, 2026
We had a guest cancel at the last minute, so Craig, Suzanne, and I opened drinks and talked about my absolute disaster of a travel day.
I’m not giving away the whole thing, but yesterday involved delayed flights, a plane too hot to board, a jammed wheelchair, Atlanta airspace doing Atlanta airspace things, a sick...
Jul 9, 2026
Jonathan Tisch helped shape Loews Hotels for 45 years, built some of the company’s most important projects, and still talks about hospitality as a people business before anything else.
Dr. Producer Suzanne Bagnera cohosts this conversation with Jonathan Tisch, retired executive chairman of Loews Hotels, and we get...
Jul 8, 2026
We drove through the Las Vegas Loop in a Tesla with Cami Christensen, President/GM of Westgate Las Vegas, and she's got 25 years of stories to tell from inside one of Vegas's most connected properties.
🏨 Westgate is about to be the first Vegas hotel with direct airport access through The Vegas Loop. End of June....
Jul 7, 2026
Your mid-market property is about to get a neighbor it didn't expect. Bruce Ford, SVP of Lodging Econometrics, explains why 158 luxury conversions are coming — and what that means for everyone else.
Luxury used to be exclusive. Expensive to build. Hard to convert. Not anymore. Brands are loosening their grip....