Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news.
First, Glenn shares his thoughts on the latest news for the hotel industry, including news from the Best Western Leisure Travel Summit featuring executives from AAA, U.S. Travel Association, Trip Advisor and Brand Fuse. Then Glenn shares the results of a new survey from Best Western and U.S. News and World Report focused on hotel industry customer loyalty programs.
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