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No Vacancy Live and No Vacancy News

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No Vacancy Live is the travel industry’s most exciting podcast. A fun, fast paced genre bending program peeling back the travel business veneer. 


Perfect for road warriors, leisure travelers and industry insiders, we look behind the scenes of the travel business by sharing stories, experiences, and with interviews featuring the industry’s biggest names.

The show is hosted by Glenn Haussman, a well know travel industry personality, renowned industry speaker, writer, consultant; and Anthony Melchiorri who had a successful 10 year run hosting Hotel Impossible on the Travel  Channel. 


Follow Glenn on Instagram and Twitter @TravelingGlenn.

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  1. All Episodes
  2. Hotel Tech #16: Know Thy Guest: Is Personalization the Key to Brand.com Bookings?

Hotel Tech #16: Know Thy Guest: Is Personalization the Key to Brand.com Bookings?

Mar 18, 2019

The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with brand.com reservations, hotels continue to struggle with loyalty, rewards, and personalization. Glenn, Estella, and our guest, Robert Cole, break it all down.

Guest: Robert Cole, RockCheetah, Founder and Phocuswright's Lodging Senior Research Analyst and J.D. Power Senior Consultant