No Vacancy with Glenn Haussman
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No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. A fun, fast paced genre bending program peeling back the travel business veneer.
Perfect for road warriors, leisure travelers and industry insiders, we look behind the scenes of the travel business by sharing stories, experiences, and with interviews featuring the industry’s biggest names.


Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant and editor at large with Hotel Management (HotelManagement.net).


Follow Glenn on Twitter @TravelingGlenn or visit www.rouse.media.

Subscribe today on iTunes No Vacancy with Glenn Haussman

Subscribe on Google Play HERE.

Support the show on Patreon HERE

Jul 21, 2017

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power, when they dished on social media myths last spring. Hear that show here. Now he is back to talk about which hotels landed in the number one spot on the company’s highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target customer intimately. We examine which brands are doing this right, and how they’re winning. If you want to cheat, find the list here.

But first, Glenn speaks with Thomas Engel, President, T.R. Engel. They talk about airbnb and their desire to appeal to business travelers and travel managers, the Global Business Travel Association (GBTA) conference, the massive rise of soft brands and their true value to owners, how more available brands means more hotel development, and how hotel investors can get some of that ‘key money.’

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Jul 14, 2017

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused.

But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category.

Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jul 7, 2017

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling’s strategies. In this episode, we explore how Best Western Hotels & Resorts’ SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (watch a video about it here) , Harley Davidson, Minor League Baseball, and also how the company is ensuring its Best Western Rewards loyalty club is staying ahead of the trends. Guess what? People love points!

But first, Glenn and producer Jeff Polly dish on the most expensive hotel stays in the world. Plus, Glenn shares a story of his experience handling PR for Four Seasons NY’s penthouse suites back when they debuted.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Jul 1, 2017

Happy Birthday America!

Glenn kicks off the show out at The End. That’s Montauk, Long Island to all you non NYers. He’s at the amazing Montauk Yacht Club talking with the hotel’s parent company IGY Marinas. He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones in land based hotels.

The Glenn speaks with Sam Kimball, Chief Marketing Officer of the iconic Circle Line. They talk about the company’s amazing history, new vessels, New York City tourism and much more.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Montauk Yacht Club @MontaukYacht

Find Circle Line

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 28, 2017

Planning meetings is a laborious process. As a matter of fact, it’s pretty time consuming for on-property sales professionals too. Meanwhile, technology has created opportunity virtually everywhere, but the meetings side of the business acts as if its still 1985.

Not anymore. IVvy is leveraging the power of the cloud by offering meeting planners the ability to search, compare, and book function space, catering, and group accommodations online anytime. Book and manage events using custom websites to attract and register attendees, and manage their experience.

IVvy provides conference centers, hotels, restaurants and cruise lines with an integrated revenue management and distribution platform to post availability, rates and inventory; manage inquiries and bookings on any device, anywhere; drive inbound revenue; and enhance reporting and visibility.

IVvy serves over 12,000 users in 13 countries including Hyatt, Wyndham Hotel Group, Accor, Choice, Best Western and other leading hospitality groups; Air New Zealand, Voyager, Flight Center and other travel companies; BMW, KFC, Siemens, Rio Tinto, and other major corporations; government offices; associations; universities; and nonprofits.

Visit IVvy at https://www.ivvy.com/

 

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 24, 2017

Sorry for the delayed post. I was flying cross country after emceeing Hotel ROI and had some weather delays.

Glenn speaks with the president of Red Roof! Great chat with this amazing executive taped at the AAHOA conference back in April. 

First, Glenn talks with Craig Sullivan, CDO, Broughton Hotels and Bruce Ford, SVP, Lodging Econometrics in a great segment on industry news, issues your talking about, their stay at the Hotel Indigo Downtown Los Angeles, politics and much more. Craig is also runs the California Lodging Investment Conference and host of the radio show Check Out California.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 18, 2017

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you’ve heard of, such as Hipmunk, Duetto, Nor1, social tables and many more.

First, Glenn talks about technology from another angle, slot machines. Skill based slot machines are here and Glenn gave one a spin (yeah, bad pun). He battled against the classic aliens of Space Invaders and shares why the industry is banking on slot machines that allow users to bring their skill rather than just pray for luck. You guessed it, it’s all about those millennials.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 14, 2017

In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as:

  • How technology affects guest journey at a hotel;
  • How guest satisfaction ratings can be improved/influenced at a hotel through technology;
  • How televisions are acting as the central hub of a guest’s hotel stay;
  • Future customer trends.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 9, 2017

Glenn speaks with Dream Hotel Group’s CEO Jay Stein. The guys speak about new development, including projects from Hollywood to Vietnam, Dream’s approach to business (Hint: There’s big bucks in booze), update on its newest brands Unscripted and more.

First, Glenn, and Bruce Ford of Lodging Econometrics, break down the NYU International Hospitality Conference. They discuss what CEOs have to say about the Trump Travel Ban and fallout, the dearth of brand announcements such as Hard Rock’s Reverb, Wyndham’s Trademark Hotel Collection, Red Lion’s Signature Hotels and Trump Hotels’ American IDEA.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Jun 2, 2017

The ultimate cocktail and bar show! Drive bar revenue!

Glenn talks to Dylan Holcomb, House Mixologist for HOTMIXOLOGY on the Fusion network where he creates original craft cocktails for each episode. They talk about cocktail trends, which spirits are most popular, getting local with liquor, why tiki bars rock, and more. Then, Dylan shares great and easy to implement advice on how hotel and bar owners can make more money.

Then, Glenn talks to Mark Grossich, Founder, Owner, And Chief Executive of Hospitality Holdings. He’s been winning big in the Big Apple for decades and he shares how he did it. They also talk about his newest venture, EMPIRE ROOFTOP, a rooftop bar overlooking Lincoln Center. The company owns such places as: The Carnegie Club in CitySpire Centre, Bookmarks Rooftop Lounge and Terrace at The Library Hotel, Madison & Vine – an award-winning American bistro and international wine bar located in The Library Hotel, DAG’S Patio Café Street in Dag Hammarskjöld Plaza, Lexington’s at the Court Hotel, and more.

Visit our sponsor: Kevin Barry Fine Art

Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Dylan: @cdylanholcomb

Visit Hospitality Holdings: http://www.hospitalityholdings.com

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

May 31, 2017

Former AAHOA Chairmen Tarun Patel and Mukesh Mowji share details of their newest venture where they changed The Hotel Inventory into Aqqire. It’s a one stop real estate shop for hotels, gas stations, convenience stores and more.

It’s all about connecting buyers and sellers of real estate online in real time.

In this show, we learn about the state of commercial real estate and why this is a smart online solution for folks buying and selling.

They even sell ostrich farms

http://www.aqqire.com/

May 26, 2017

Glenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It’s a matter of him helping hoteliers achieve their goals by making their properties more profitable by ‘doing the right thing.’ Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame into a sustainability showpiece.

First, Glenn and Producer Jeff Polly talk about amazing places on earth you need to see before they potentially vanish forever.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

May 22, 2017

Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news.

First, Glenn shares his thoughts on the latest news for the hotel industry, including news from the Best Western Leisure Travel Summit featuring executives from AAA, U.S. Travel Association, Trip Advisor and Brand Fuse. Then Glenn shares the results of a new survey from Best Western and U.S. News and World Report focused on hotel industry customer loyalty programs.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

May 13, 2017

Derek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone’s Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience. This is story of the transformation, and what’s happening next. They discuss NHL hockey’s Las Vegas Golden Knights, the NFL’s Raiders coming to town, the downtown music scene, outdoor bars, and how he pulled it all together.

But first, Bruce Ford, SVP Business Development with Lodging Econometrics and Glenn chat about HD Expo Las Vegas, the major event Glenn hosted for Porcelanosa with major designers from Marriott, Hyatt, Hilton, Salt Hotels, West Elm Hotels and studio Bunnyfish, who work with Tony Hsieh on the downtown Las Vegas revitalization project. Then Bruce shares insight on Q1 2017 hotel development trends.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

May 11, 2017

Kevin Barry Fine Art is an industry leader that’s changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It’s a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers’ social media engagement.

See their amazing work at places such as major Las Vegas casinos, high end boutique hotels, luxury branded properties and more here.

You will learn much more than ever expected about how important the right art is in your hotel. Listen now!

Find Kevin Barry Fine Art, here: http://kevinbarryfineart.com/

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

May 7, 2017

Ray Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group.

But first, Glenn speaks with Donna Quadri-Felitti, the Marvin Ashner Director and Associate Professor, School of Hospitality Management at Penn State.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Apr 28, 2017

Padgett is redefining cruising through ultimate personalization, and has the pedigree to do it. Padgett holds 19 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes. In his former life at Walt Disney Parks and Resorts, he spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+, Disney’s Magical Express, Be Our Guest restaurant, Main Entrance access portals and Bibbidi Bobbidi Boutique retail locations. Now he’s creating Ocean Medallion™, a first-of-its-kind wearable device enabling personal experiences by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more.  The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook. We learn all about this new technology and his history.

But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends before drilling down to how it’s expressed in the hotel industry and, in Las Vegas in particular.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Corey @EatDrinkVegas

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Apr 21, 2017

John Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world.

Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they  talk about how hard it must be to be running Trump Hotels right now.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Find Dave Eisen on Twitter at @DavidEisen3

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Apr 19, 2017

Coming soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It’s an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month.

In this special episode, we learn from Inder Sharma, founder of Hotelbis.com and a highly-regarded lodging industry entrepreneur, how he’s looking to give hoteliers more control over their profits though an intelligent hotel marketing platform.

Glenn and Inder also talk about why industry initiatives such as Room Key haven’t resonated, how he wants to help the AAHOA community, and how he garnered support from industry icons such Mike Leven and MP Rama.

Learn more at hotelbids.com

Apr 14, 2017

Get the behind the scenes story with Keith Cline, President & CEO of La Quinta.

Plus, Bruce Ford, SVP Lodging Econometrics.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Bruce @BFinNH 

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Apr 12, 2017

Straight from the No Vacancy broadcast studio in San Antonio, TX, we bring you the first in a series of special interviews.

Apr 7, 2017

Glenn goes back to Margaritaville, this time for a rousing conversation with Tamara Baldanza, CMO of Margaritaville Holdings. It’s the 40th anniversary of the brand and we explore all its permutations from the music and F&B, to its rapidly growing hotel and resort holdings. And yes, even a soon to be built 7,000 home retirement community.

But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends before drilling down to how it’s expressed in the hotel industry and, in Las Vegas in particular.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Support the show: https://www.patreon.com/novacancy

Follow Glenn @TravelingGlenn

Follow Corey @EatDrinkVegas

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Mar 31, 2017

Glenn busts social media myths as a form of hotel feedback with help of Rick Garlick, Global Practice Lead, Travel and Hospitality Group at JD Power. They destroy everything we’ve held sacrosanct when it comes to guest social media commentary. The discuss online complaints, TripAdvisor, the need to respond NOW, and much, much more.

First, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer (www.smartflyer.com). They discuss the expected amazing summer travel season and what are the hot spots to visit. This year’s trend is all about adventure travel and finding the hidden destinations that have to break into the mainstream. Puglia, Italy, anyone?

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Follow Glenn @TravelingGlenn

Follow Rebecca: @RebeccaAlesia

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

Mar 25, 2017

Glenn speaks with AAHOA Vice Chairman Bhavesh Patel on sacrificing his personal life and business for the AAHOA mission (www.AAHOA.com), planning a massive convention and trade show, what it’s like to be on the cusp of being Chairman and more. Plus, AAHOA and No Vacancy partnership revealed; and we share info on a new event series, Hotel ROI (www.hotelroi.com). It’s a series of hyper local one day events to get super relevant insight. This interview was taped just a few days before publication.

But first, Glenn has something against complimentary cheese plates. We know, it doesn’t make sense to us either. The reason why will surprise you.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Follow Glenn @TravelingGlenn

Follow @AAHOA

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

 

Mar 17, 2017

Glenn has a wide ranging and fascinating conversation with famed hotelier Harris Rosen. He started on projects such as Disney’s Contemporary and Polynesian Resorts before starting his own company with passion, grit and not much money. The man is simply inspiring. He has more than 5,000 associates, puts kids through college, has started charities and has done so much for his people and his community. This is an incredible story you must hear.

But first, our Vegas is showing. Glenn speaks with Tim Dressen, who has been hosting a Las Vegas focused podcast for more than a decade. Called Five Hundy by Midnight (http://www.fivehundybymidnight.com/fhbm/) it’s a great show focused on a city him and his co-host love. Glenn and Tim hit on all the trends and share the inside scoop on what is new in the city they love. They chat about new hotels that may or not be coming – we’re looking at you Resorts World – their love of Downtown Vegas, new comp drink voucher systems for gamblers and much more.

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm

Send your comments and questions to Glenn@rouse.media

Follow Glenn @TravelingGlenn

Follow Tim at @fivehundy or on Facebook: https://www.facebook.com/groups/fivehundy

Learn more at http://novacancy.libsyn.com

Produced by Jeff Polly: http://www.endpointmultimedia.com/

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