Travel Channel’s Hotel Impossible host Anthony Melchiorri reveals behind the scenes stories, his approach to creating hospitality success for flailing owners, why people can’t keep their hotels clean and powerful life lessons. He’s even creating his own hotel and shares his secrets to ensuring its success.
But first, Glenn blasts hoteliers that are not understanding the new paradigm of loyalty and how people book travel. He dishes on the rise of micro-moments, according to Google research, how hotel companies insist on sending him useless and irrelevant deals, why customers are no longer as loyal, and finally, how they need to approach this new era.
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Produced by Jeff Polly: http://www.endpointmultimedia.com/