Glenn busts social media myths as a form of hotel feedback with help of Rick Garlick, Global Practice Lead, Travel and Hospitality Group at JD Power. They destroy everything we’ve held sacrosanct when it comes to guest social media commentary. The discuss online complaints, TripAdvisor, the need to respond NOW, and much, much more.
First, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer (www.smartflyer.com). They discuss the expected amazing summer travel season and what are the hot spots to visit. This year’s trend is all about adventure travel and finding the hidden destinations that have to break into the mainstream. Puglia, Italy, anyone?
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Produced by Jeff Polly: http://www.endpointmultimedia.com/